The tech age brings great advancements to practice processes, but it also creates new challenges for those that are trying to incorporate innovations like therapy scheduling software into their standard operations while trying to maintain patient privacy. Deciding whether or not to provide options for online scheduling, for instance, may be a huge dilemma for independent practice—especially with concerns about privacy protection and potential violations of HIPAA standards.
The good news is that patient appointment scheduling software can provide great conveniences and benefits not only to patients but also to therapists who choose to invest in them:
1. PT software is an excellent investment. Provided that you choose a HIPAA-compliant patient appointment scheduling software, licensing fees are a small price to pay for a great many benefits and advantages that a good therapy software offers. You can expect a good return on your investment as these tools can help you generate more patients and patrons. This type of software essentially pays for itself along the way while earning your practice more paying clients—and in turn, more returns on your investment. With less time spent flipping through appointment books, returning client messages, or attending to phone-in queries, you also get to provide more focused service to patients, increasing their satisfaction and customer experience.
2. Therapy scheduling software can continue to work for you even as you close shop as patients can easily set their appointments in their own time, even if that means logging in outside of business hours to make their appointments. This means greater freedom to choose available slots and more convenience in amending appointments, rescheduling or canceling previous schedules.
3. Nevertheless, scheduling software can likewise reduce the rate of cancellations and no-shows, as clients are given reminders at least a day or two before their scheduled visit to help them keep track of their appointments and avoid last minute cancellations. Because clients have an easier way to engage with and contact your practice, they also have better access to your services.
Apollo accomplishes this by providing practices with user-friendly tools and applications that together create a holistic solution to the unique needs of your PT operations.