Apollo Practice Management System has given me valuable tools to manage accounts receivable, referral management, documentation and scheduling. I have been able to be more efficient with my marketing dollars, and collections efforts. Coupled with responsive technical support, it is a product I would recommend to anyone who is looking to get a clearer picture of their business.
I have had a great experience with Apollo. I was with a previous company that closed their doors and left me a short time to find a new company. Apollo was great to work with and was able to transfer a lot of information for us. They got things done quickly and have had great customer care for the past few years. I have used other programs that are some of the most popular in the PT industry and like Apollo better, especially for the price.
Very easy to learn how to use the program. Quick responsive customer care who work hard to make sure I am happy with the product and service. Easy to complete a daily note in a short amount of time. Great price.
North Woodward Rehab has been beyond pleased with all aspects of the software. The support team rep has gone above and beyond in helping us get set up and making the transition from our previous software (PTOS)/in-house billing to Apollo. He took me under his wing and guided me through the set up and never hesitates to answer any questions I/we might have. He also has great suggestions as far as reports that should be run daily, weekly, and monthly.
Very user friendly, easy to navigate, like that I can see everything having to do with a patient from their dashboard and then easily get to a specific area from there, entering charges for a patient right from the schedule and “bill same as last time” extremely helpful/time saving, patients LOVE the bills and find them easy to understand compared to the bills generated from PTOS, reports are easy to understand.
Price! Ease of Conversion
The support is good, the price is excellent. The scheduling for the most part is very good, just wish we could have more custom types that we could get on a report. Customer service agent gives excellent support and call or email responses are quick. The electronic reminders (text & email) are an excellent feature.
Freedom from small tasks that slowed us down. We have been able to streamline our clinic to be more efficient and less overhead costs.
Apollo has freed us from many small tasks there we were duplicating in the past. We can work easier and be more prepared when patients arrive. Educating our staff on how the entire system works together has significantly helped in decreasing errors and increasing payment processing. Apollo’s staff is quick to help and resolve issues – a huge thank you!
It is HIPAA secure. It is easy to use. We can speak to someone about difficulties fairly quickly. Customer support truly cares about the quality and takes our concerns seriously. It is easy for more than one PT to access information about a patient. Headings are now customizable.
Product is easy to use and has options to customize. Attentive, amazing customer service. I love that they include office staff at no additional cost (including the schedule and billing templates), and they do not nickel and dime you with additional products, you just pay based on how many therapists you have.
Flexibility and responsiveness of the support team. They are frequently available within minutes, and will get back to you the same day.
Ease of use for small businesses. Very comprehensive program without a lot of extra stuff you have to scroll through to get to what you need. There is also great customer service. I have had a reply within a very short time for any needs I have.
When my company purchased Apollo we had no idea what the outcome would be however, we have been nothing but pleased and extremely happy with this software. Not only is the system very user friendly its presentation looks very appealing also. Randy and his IT staff are very knowledgeable, easy to contact, easy to talk to and eager to help. I have not had one single problem with Apollo and I don’t plan to with how efficient they are. I am able to manage all patient information and bill right from the same software. Seeing as we are a therapy center our previous software did not give you these options. Anything and everything in Apollo can be customized to your office’s needs. On a personal level, I have worked with Randy dealing with my local insurance companies that I par with. Randy and I don’t even live in the same state and he managed to solve the problems. He will go above and beyond to make sure your office runs as smooth as ever. You can guarantee speedy response time and answers right away. If you or your office is looking for a software that is specific to their needs, professional, easy to follow and that lets you work with live people over the phone then Apollo Practice Management is the software for you.
We have been using this software for years now. There were some issues early on, as new software tends to have, but the developers took our feedback seriously and were able to fix the issues, and change some features to be more user friendly. My 5 star rating for ease of use was not always the case. Today the product is solid. Changes are ongoing, to meet new industry standards, such as ICD-10, and improvements and additions based on user feedback, such as EMRs. If any issues result due to those, they are fixed promptly. The electronic scheduling remains my favorite part. We can quickly book patients. I’ve had some people mention it took 15 to 20 min longer to get 1 appointment at the MD office than it did to get a series of appointments with us. It’s not the office staff slowing them down. That helps our company look good. Text/email reminders for appointments, as well as texts when appointments are booked, have also been popular with our patients. Being able to check that everyone scheduled has codes billed is a big plus.
Easy to navigate and learn User friendly Customizable Amazing customer service Great value Love that we can pull up and use software from home.
This software is use friendly and is all inclusive.
Our clinic has been using Apollo Practice Management Software for the past 2 years. The program is straightforward, efficient, and easy to understand. The learning curve for my staff was a matter of days vs. weeks. Phone support for any problems that might arise is promptly handled and resolved within 1-4 hours. The recent changes in Medicare billing requirements easily interfaced with the software without any delay in billing or workflow. The reports the system generates are valuable for monitoring various aspects of my business. My collections are excellent and my accounts receivables are the best they’ve ever been; we rarely have any monies owed beyond 90 days.
I can recommend Apollo Practice Management Software without hesitation as an excellent addition to any clinic.
Patient scheduling is seamless. Entering patient encounters is very user friendly and easy. Sending claims to insurance is quick and easy; claims rarely get rejected. Apollo keeps on top of new rules regarding sending claims so that I don’t have to. Customer service returns calls/emails within 12-24 hours or less.
It would be very beneficial if there were a specific method for posting refunds to patients and insurance companies. Posting insurance EOB’s can be time consuming.
My overall experience with Apollo has been positive. Randy goes above and beyond the call of duty to make sure questions are answered and concerns are addressed.
The software is inexpensive in comparison to other products on the market. It has the features that are necessary in a billing software. I can say that the support that I have gotten along the way has been phenomenal!! Randy is fun and easy to work with and is always willing to help when needed. It is certainly a process and Randy makes an effort to not overwhelm you in the beginning. He believes in a gradual learning curve. I think this has made it easier to learn overall.
Randy brings his knowledge of the industry to the table and has given many helpful suggestions about other facets of the business that don’t necessarily relate to the software.
Our office is very happy with Apollo. The transition from our old program to this went very smoothly and we were able to get help immediately with any problems that arose. We never had an interruption with our billing which says alot about this software. We feel that it’s relatively easy to get around the different screens for each patient.There is a report or list for anything you might need and if there isnt one there, they are willing to work with you and create one for your office. I especially like the fact that when I have a question or need help with something, I can get immediate attention. The new update is great; I think it’s actually easier to read. The only screen we have a problem with is the transaction screen for the patients-we have a hard time with having to scroll up or down to see what each column is. Overall, we are extremely happy that we made the switch to Apollo for our office and would recommend it to other PT offices.
When my company purchased Apollo we had no idea what the outcome would be however, we have been nothing but pleased and extremely happy with this software. Not only is the system very user friendly its presentation looks very appealing also. Randy and his IT staff are very knowledgeable, easy to contact, easy to talk to and eager to help. I have not had one single problem with Apollo and I don’t plan to with how efficient they are. I am able to manage all patient information and bill right from the same software. Seeing as we are a therapy center our previous software did not give you these options. Anything and everything in Apollo can be customized to your office’s needs.
On a personal level, I have worked with Randy dealing with my local insurance companies that I par with. Randy and I don’t even live in the same state and he managed to solve the problems. He will go above and beyond to make sure your office runs as smooth as ever. You can guarantee speedy response time and answers right away.
If you or your office is looking for a software that is specific to their needs, professional, easy to follow and that lets you work with live people over the phone then Apollo Practice Management is the software for you.
We have been using this software for years now. There were some issues early on, as new software tends to have, but the developers took our feedback seriously and were able to fix the issues, and change some features to be more user friendly. My 5 star rating for ease of use was not always the case. Today the product is solid. Changes are ongoing, to meet new industry standards, such as ICD-10, and improvements and additions based on user feedback, such as EMRs. If any issues result due to those, they are fixed promptly. The electronic scheduling remains my favorite part. We can quickly book patients. I’ve had some people mention it took 15 to 20 min longer to get 1 appointment at the MD office than it did to get a series of appointments with us. It’s not the office staff slowing them down. That helps our company look good. Text/email reminders for appointments, as well as texts when appointments are booked, have also been popular with our patients. Being able to check that everyone scheduled has codes billed is a big plus.
